Questions.
Answers.

Find what you want on the shop page, click Add to Cart, then open the cart drawer (top right) and click Checkout. You'll go to a secure Stripe-hosted checkout page to enter your shipping address and payment info. That's it.

You don't need to create an account to buy.

All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. Payments are processed by Stripe — we never see or store your card information.

Maybe. We roast and ship fast — sometimes orders are out the door within a few hours of being placed, so the window is short. Email hello@eotcoffee.com as soon as you can with your order number and what you'd like to change. If we haven't shipped yet, we'll take care of it.

If it's already shipped, see the Returns & Issues section below.

Yes. We work with cafes, restaurants, offices, and other small businesses. Volume pricing kicks in at five pounds per month. Email hello@eotcoffee.com with what you're thinking and we'll send a price sheet.

Not yet. They're on the list. If you want to gift coffee in the meantime, the easiest move is to subscribe someone to a monthly plan in their name and cancel after however many months you want — no penalty.

Every order is roasted to order and packed within 72 hours of being placed. Most orders are out the door within 24–48 hours. The roast date is stamped on every bag.

Transit time depends on where you are. USPS Priority Mail is typically 2–3 business days within the continental US.

Flat rate $6 for US orders. Free shipping on orders over $50 (and free on every subscription shipment, regardless of size).

We currently ship within the United States only. Canada and other countries are on the roadmap.

The lower 48 states, Alaska, and Hawaii. If you're outside the United States and want our coffee, send us an email and we'll let you know when we can ship to you.

Yes. You'll get an email when your order is placed (from Stripe) and another when it ships (from us), with USPS tracking. Both go to the email you used at checkout.

Email us within 14 days. We'll replace it or refund it, and we don't make you fight the post office.

Very. We roast in small batches (typically 5 lbs at a time) only after orders come in. Your coffee is usually 4–7 days off the roaster when it lands on your doorstep, which is roughly when coffee peaks for flavor.

Every bag has the roast date stamped on the bottom so you know exactly what you're getting.

Whole bean stays fresh significantly longer. Ground coffee starts losing flavor within minutes — by the time it reaches you, the magic is gone. Grinding at home, even with a cheap blade grinder, makes a noticeable difference.

If you really want it ground, email us before placing your order and we'll grind to your brewing method, no charge. We'd rather you have great coffee than the "right" coffee.

If you're unsure what grind to ask for, the brewing guide walks through it method by method.

The flavor window for whole-bean coffee is roughly 2–6 weeks after roasting. After that it's still drinkable for a couple months — just less interesting.

If you bought a bag, drink it within a month for the best experience. If you bought three bags, open one at a time and keep the others sealed.

Sealed bag, room temperature, away from light. The bag has a one-way valve that lets CO₂ escape without letting oxygen in — it's doing real work, so don't transfer the beans to a different container until you've opened it.

Don't refrigerate or freeze it. Moisture is the enemy. The fridge is humid, and freeze-thaw cycles ruin the beans.

End of Times Blend — Our signature dark roast. Heavy, brooding, bold. Notes of dark chocolate, burnt caramel, and despair.

Last Light — Medium roast. Smooth, balanced, more nuance. Notes of toasted almond, milk chocolate, and fading sun.

Ground Zero — Espresso roast. Built for pressure brewing — pulls a thick, syrupy shot. Also works in a moka pot.

We source direct from growers in Colombia, Ethiopia, and Guatemala. We know our growers by name and pay above market rate. The specific origin breakdown for each roast changes seasonally as harvests come in — check the back of the bag for the current details.

Pick a tier (Solo, Duo, or Bunker) on the subscribe page. We ship fresh-roasted coffee on the same day every month. You pick your roast preferences when you sign up and can change them anytime from your account.

Free shipping on every subscription shipment, regardless of tier.

The first charge happens at signup. After that, you're charged on the same day each month, just before we roast and ship your order. You'll get an email a few days before the charge so there are no surprises.

Yes. Anytime. One click in your account. No retention surveys, no "are you sure?", no guilt trip about the bunker waiting for you.

Pause holds your subscription without canceling — useful if you're traveling or stockpiling. Cancel ends it entirely; you can re-subscribe whenever.

After your first subscription order, you can return to the manage subscription page anytime. Enter the email you used at checkout and we'll send you straight into your Stripe-hosted account where you can pause, cancel, update your card, change your shipping address, or swap roasts.

No password to remember — we look you up by email.

Yes. Log into your account anytime before your next billing date and change your roast selection. Duo and Bunker subscribers can mix and match.

Use the pause button in your account. Pausing skips the next charge and shipment; you can resume whenever. We never auto-cancel a paused subscription — it just waits.

If they do, we'll email you at least 30 days before any change takes effect, and you can cancel or pause without penalty. We'd rather lose a subscriber than surprise them.

All sales are final. We don't accept returns, refunds, or exchanges for change of mind, taste, size, or fit. That covers all coffee and merch, opened or unopened.

If your order arrives damaged, defective, or wrong, or doesn't arrive, email hello@eotcoffee.com within 14 days and we'll replace it or refund it. No need to send it back.

Email us a photo at hello@eotcoffee.com within 14 days of delivery and we'll replace it or refund it at no charge. No need to return the damaged bag — keep it, brew what you can, compost the rest.

If it's been more than 10 business days since your shipping confirmation, email us. We'll track it down with USPS, and if it's truly lost we'll send a replacement.

No. All sales are final, for coffee and merch alike. If something arrives damaged, defective, or wrong, email us within 14 days and we'll make it right.

Email is fastest: hello@eotcoffee.com. A real human reads it. We reply within one business day, usually the same day if it's not the weekend.

For wholesale: hello@eotcoffee.com